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Filter adjustment request
If you do not use Microsoft Outlook with the MailCleaner extension, all filter adjustment requests resulting from unwanted spam must be sent manually to a specific e-mail address at the MailCleaner Analysis Center.
The spam will be analyzed and taken into account in the continuous filter adjustment process.
Address to report spam
This address is defined by your e-mail administrator or ISP. It cannot be found in this manual. To obtain this address, click on the Help section of the Management Center and then on Filter Adjustment Request.
How to report a spam (false negative)
To report a spam, you must transfer the message to the e-mail address above by using the “resend” function—or its equivalent—of your e-mail software.
Do not forward the contents of the spam message using the copy and paste function. Doing so will prevent the transmission of the long header in the original message which is needed to properly analyze the spam.
Managing false negatives with Netscape, Mozilla or Thunderbird
- Select the received spam in the list of messages.
- Select Message, Forward as Attachment in the menu.
- Enter in the recipient field the e-mail address for Filter Adjustment Requests obtained previously.
- A filter adjustment request is sent along with a copy of the unwanted message.
- You may then delete the spam.
- No confirmation will be sent to you, but your request will be taken into account in the continuous filter adjustment process.
Managing false negatives with Microsoft Entourage (Apple computers)
- Select the received spam in the list of messages.
- Select Message, Resend in the menu.
- Enter in the recipient field the e-mail address for Filter Adjustment Requests obtained previously.
- A filter adjustment request is sent along with a copy of the unwanted message.
- You may then delete the spam.
- No confirmation will be sent to you, but your request will be taken into account in the continuous filter adjustment process.
Managing false negatives with Mail (Apple computers)
- Select the received spam in the list of messages.
- Select Message, Forward as attachment in the menu.
- Enter in the recipient field the e-mail address for Filter Adjustment Requests obtained previously.
- A filter adjustment request is sent along with a copy of the unwanted message.
- You may then delete the spam.
- No confirmation will be sent to you, but your request will be taken into account in the continuous filter adjustment process.
See also in the user manual
Filter inaccuracies
Decide what to do when the filter makes a wrong decision.
