MailCleaner > Client tools > Support request
Support request
Licensed version
If your MailCleaner is a licensed version and you need technical support, please follow these steps:
- Before contacting technical support, please make sure that your problem is not addressed in the user manual or in the FAQ.
- First, contact the reseller who installed your MailCleaner.
- If the problem is beyond the scope of your reseller's MailCleaner Support certification level, the issue will be transferred to the MailCleaner Support Center. We will either work with your reseller or take ownership of your issue and contact you directly.
- If you feel that you cannot reach a solution with your reseller, feel free to contact us directly at support@mailcleaner.net or by telephone at +41 21 695 2020 (8:00-12:00 / 14:00-17:00, GMT +1) (Premium support only) with your clientID.
- In most cases, if the MailCleaner Support Center intervenes, opening the necessary ports on your firewall to allow us remote access to your MailCleaner will expediate resolution of your issue(Premium support only).
Open Source
If your MailCleaner is an Open Source, unlicensed version, and you need assistance, we recommend that you do the following:
- First, consult our WIKI, Forum and mailing lists to find a response to your issue.
- If you still need support, contact our Support Center at
support@mailcleaner.org to obtain a ticket number
(minimum fee $80 or 50 EURO per ticket). - You will receive a ticket number, along with our estimation of the number of hours necessary to resolve the issue (USD150 /hour).
- Click on the Paypal button below and pay the amount corresponding to our estimation.
- Recontact our Support Center by telephone or email to resolve the problem.